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Privacy Policy

Privacy Policy

The sole proprietorship named Nine Muses Production Studio and Metamorphosis Lab (hereinafter “Guestshots”), as the Data Controller, recognizes and gives primary importance to the obligation to comply with the current regulatory and legislative framework regarding the maintenance of privacy and the overall protection of individuals from the processing of personal data.

The purpose of this statement is to inform you, as prospective and/or existing customers and as individuals generally transacting with Guestshots in any capacity, regarding the processing of your personal data within the framework of Guestshots’ operations and your overall transactional relationship with us, in accordance with the provisions of the General Data Protection Regulation (EU) 2016/679 (GDPR) and its specific regulatory implementation framework.

By using our website, you accept the terms described in this Privacy Policy.

Who We Are (Company Details)

The company named Nine Muses Production Studio and Metamorphosis Lab, owned by Ioanna Charisi, is a sole proprietorship based in Kyrgia, Drama, at Kyrgia Square, Drama, with Postal Code 66300 and Tax ID Number 101882564 from the Drama Tax Office. In the context of its operations, it offers services for the purchase, hosting, storage, and sharing of content – multimedia, as well as the acquisition (download) of these.

To Whom This Policy Applies

This Personal Data Protection Policy applies to every natural or legal person who uses or interacts with the GuestShots website service, and especially to:

  • Event organizers who create or manage an event through the website.
  • Guests who upload photos and/or videos that may depict themselves or other persons at the event.
  • Website visitors, regardless of whether they register or make a purchase.
  • Users who make payments, such as for ordering prints or other digital services.
  • Subscribers to website updates who give their explicit consent to receive relevant communications.

1. Information We Collect

We collect the following categories of data:

1.1 Information You Provide

When you create an account or purchase a package, we may ask you for:

  • First and last name
  • Email address
  • Phone number
  • Payment details (via secure third-party providers)
  • Any other information you provide through the use of our service

1.2 Automatically Collected Data

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device and operating system
  • Information about your activity on the website

1.3 User-Uploaded Content

Once visitors obtain the necessary link, scan the QR code, and receive the security code (PIN), they can upload photos and/or videos (multimedia) to the available dashboard. These are stored in our database and are accessible by users through the dashboard.

2. How We Use Your Information

  • Service Provision: To manage your accounts and provide you with access to the dashboard.
  • Communication: To send you notifications, updates, and answers to your questions.
  • Platform Improvement: To analyze user behavior and improve the browsing experience.
  • Security: To protect our system from malicious activities and unauthorized access.

3. Sharing Data with Third Parties

We do not sell, rent, or exchange personal data with third parties. However, we may share certain data with:

  • Payment Providers: For the completion of your transactions (e.g., National Bank, PayPal, etc.).
  • Data Analytics Services: For improving user experience (e.g., Google Analytics).
  • Legal Authorities: If required by law or in cases of combating fraud and malicious activities.

All third-party providers comply with applicable data protection regulations.

4. Data Storage & Security

Personal data are stored on secure servers with encryption and protection measures against unauthorized access.

We do not retain data for longer than necessary for the purposes described in this policy.

In the event of a data breach, we will notify users and the competent authorities in accordance with the law.

4.1 The Period for Which Your Data is Retained

Guestshots processes your personal data throughout the duration of each respective service and for as long as necessary for the purposes described in this Policy or as required by applicable law.

Specifically, event-related files (multimedia) remain available on the dashboard for a maximum period of up to 60 days from the end date of the submission and access period. After the 60-day period, all related files are permanently and irrevocably deleted, with no possibility of recovery. No extension or additional storage service is provided.

5. Cookies and Similar Technologies

We use cookies to improve the browsing experience and analyze website usage.

5.1 Types of Cookies We Use

  • Essential Cookies: Enable basic website functionality.
  • Analytics Cookies: Help us understand how our platform is used.
  • Advertising Cookies: Can be used by third-party providers for ad personalization.

You can disable cookies from your browser settings.

6. User Rights

  • Right of Access: You can request a copy of your data.
  • Right to Rectification: You can correct inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): You can request the deletion of your data.
  • Right to Restriction: You can request restriction of the processing of your data.
  • Right to Withdraw Consent: If you have given consent for a specific use of your data, you can withdraw it.

For your further convenience regarding the exercise of your rights, Guestshots ensures the development of internal procedures to respond promptly and effectively to your requests.

To exercise your aforementioned rights, please submit your request to info@nine-muses.gr.

7. International Data Transfer

If we use services hosted outside your country, your data may be transferred to other countries. We ensure that these providers comply with data protection requirements.

8. Protection of Personal Data of Minors

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

9. Changes to the Privacy Policy

We reserve the right to modify and/or update this Privacy Policy at any time. Changes will be posted on our website and will take effect from the update date.

We encourage you to frequently check our policy for any updates.

10. Contact

If you have any questions regarding this Privacy Policy, please contact us at info@nine-muses.gr.

Cancellation and Refund Policy

1. Cancellation Policy

Cancellation after Service Activation

Once the service has been activated and the user has received access to the dashboard, the QR code, and the security code (PIN), cancellation is not possible.

2. Refund Policy

We do not offer refunds for services that have already been activated or used, except for specific cases described below.

2.1 Eligible Cases for Refund

  • Technical Issues: If there is a serious technical problem that prevents access to your service and cannot be resolved within 15 business days from reporting the problem to support.
  • Incorrect Charge: In case of a double charge or incorrect charge, a full refund of the excess amount will be issued.
  • Failure to Provide Service: If, for reasons solely attributable to us, the service you purchased was never activated.

2.2 Cases of Non-Refundable Charges

  • If the service has been activated and used.
  • If cancellation is requested after the package has expired.
  • If the user violated the Terms of Use or the Privacy Policy, resulting in the blocking of their account.
  • If the user simply changed their mind after the service was activated.

3. Refund Request Procedure

  • Send an email to info@nine-muses.gr with the subject line “Refund Request”.
  • Describe the issue and attach supporting evidence (e.g., proof of payment, screenshots).
  • Our team will review your request and respond within 10 business days.
  • If the refund is approved, the money will be refunded to the same payment method used for the purchase, within 15 business days.

4. Policy Modifications

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on our website and will take effect from the update date.

We encourage you to frequently check our policy for any updates.

5. Contact

If you have any questions regarding this Refund & Cancellation Policy, please contact us at info@nine-muses.gr.